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Chatbot Legal Case Can a Chatbot Make an Error? This is a case out of British Columbia where an automated response system (a Chatbot) made an error: The grandmother of an individual who resides in British Columbia, passed away in Ontario. The bereaved asked the Air Canada Chatbot if he could apply for bereavement fares retroactively. The Chatbot said yes. With this information in hand, he booked flights at regular rates and submitted an application for a partial refund at bereavement rates. Air Canada rejected his submission. In doing so, Air Canada referred the individual to their Bereavement Travel policy on their website which indicated that bereavement fares could not be applied retroactively. The individual argued with the airline for months. Air Canada initially offered a $200 flight voucher and a promise to update the Chatbot. This was not acceptable to the complainant and he filed a small claims complaint in British Columbia. There are several things that must be proved by the plaintiff (the bereaved person): - that the defendant (Air Canada in this case) owed a duty of care as a service provider and did not ensure that their Chatbot was accurate. - the defendant’s representation via the Chatbot was untrue, inaccurate or misleading - the defendant made the representation negligently - the plaintiff reasonably relied on the information - the plaintiff’s reliance on the information resulted in damages...