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A13: It is normal for some actions to not be reflected in CAS for many weeks due to the volume of information received at the visa offices and the case processing centres. In many cases, an in-process file is actually waiting in a queue for initial review as applications are handled in the order they are received and on a case-by-case basis. The waiting time in this initial queue can be lengthy, depending on the standard processing times. Applications are processed according to the Application Processing Time at a given location. In addition, other actions happening to your file are not shown on CAS (example: security checks) so it may appear as though nothing is happening to your file.

A17: No. Quebec is responsible for selecting immigrants wishing to settle within Quebec, and it does so separately from Immigration Canada. Therefore, CAS will not be available to you. Please visit the Quebec Immigration Web site for more information regarding Quebec immigration.

A18: No. The notice you receive by mail constitutes your official confirmation. To ensure that you receive your official confirmation, please verify that your mailing address displayed in CAS is accurate.

A23: We have tested two Web browsers that have been proven to work with CAS. You can link directly to these sites to download or upgrade your version of browser software. 128-bit Netscape Navigator (version 4.7x or higher) 128-bit Microsoft Internet Explorer (version 4.x or higher) If you use another type of browser software, you should check with your software supplier to make sure that your browser has 128-bit secure sockets layer encryption capability. Citizenship and Immigration Canada is not responsible for any difficulties or problems in downloading and installing software. Software suppliers are responsible for providing technical support.

A26: When using CAS, you will see a logout button at the bottom of the page that you must select to end your session. After selecting the logout button, you will see a screen that tells you about other steps to take to make sure that your information remains private.