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A1: There are three ways to determine the status of your application: by using the on-line Client Application Status (CAS) service on the Internet; by contacting the Call Centre if you live in Canada; or by contacting the Canadian embassy, high commission or consulate serving your region, if you live outside of Canada.

A4: Due to the complex nature of the appeal process, the status of an appeal, filed by a sponsor or by the person being sponsored, for a refused family class application is not available through CAS. The sponsor will be notified through the mail regarding the status of the appeal.

A8: No. The acknowledgment letter is sent to the individual who made the payment for the application. However, it is only the principal applicant (the person who applies to come to Canada) who will be able to access the status of the application in CAS once processing has begun on the application.

A20: CAS keeps track of periods of inactivity. If you leave your computer for 30 minutes or more while using CAS, you will be asked to log in again. This is a security feature to ensure your identity and protect your information.

A24: Encryption is a way of covering important information with a code before it is sent over the Internet so that other machines and people cannot read it. Your encrypted application information will be uncovered or decoded on our protected server once it reaches us. CAS uses encryption to make sure that no unauthorized person or group will see your personal information. Information from your computer is encrypted before being sent.